Case Study: Transforming Legal–Medical Workflows Through a Modern SaaS Platform
- Team 9 members
- What we built Legal–medical workflow management solution
- Industry LegalTech
- Client Type Growth-stage SaaS company
Services Delivered
- Early-stage MVP development (historical, completed in 2019)
- Ongoing SaaS platform engineering and development
- Platform scaling and long-term product support
- API and integrations development
- DevOps and infrastructure support
Challenges
Arctrieval made a strategic decision to focus exclusively on the legal industry and help personal injury firms that are struggling with slow, inconsistent, and administratively heavy processes for obtaining medical and billing records.
The client envisioned a compliant system for automating and managing legal–medical workflows, including medical and billing record retrieval.
Key challenges included:
- Building a secure, high-performance workflow system capable of handling significant request volumes with reliability.
- Creating real-time visibility into provider responses, deadlines, and compliance status.
- Streamlining intake and improving data accuracy.
- Supporting certified correspondence across email, fax, and postal mail.
- Integrating natively with leading case and practice management systems.
Solution
As the owner of the product vision, strategy, and domain expertise, Arctrieval envisioned a modern SaaS platform and brought it to life, creating a highly efficient, end-to-end workflow for legal professionals that replaces manual tasks with automation and secure, certified communication.
As a trusted engineering partner, IT Craft took over implementation, scaling, and execution of the client’s vision, delivering and operating a secure, flexible system that is capable of processing tens of thousands of HIPAA-aligned requests daily.
The IT Craft team delivered for Arctrieval:
- A secure, high-performance workflow system capable of handling significant request volumes with reliability based on the client’s vision.
- Native integrations with leading legal practice management systems, ensuring seamless data exchange.
- External API enabling large legal firms to establish a direct connection with their custom case systems.
- Streamlined request creation and follow-ups supported by digital signing and automated reminders functionality.
- A foundation for future innovation, including upcoming AI-powered workflows.
Technologies:
Angular
RxJS
NgRx
C#
ASP.NET Core 6.0
.NET 5
MySQL
SQL
Stripe
HTML to PDF
Dapper
Results
- Building a modern SaaS platform that delivers a highly automated, end-to-end workflow for legal professionals.
- Processing tens of thousands of HIPAA-aligned requests for patient information daily.
- Ensuring efficient management of all legal–medical correspondence in one system.
- Providing system users with 24/7 access to certified correspondence and audit trails.
- Reducing the operational burden and turnaround times for legal teams.
- Achieving rapid expansion across the U.S. legal market and strong adoption among personal injury firms.