Cross-Platform App Development for Field Service Management
FieldOne Sky is a field service platform connecting technicians and office teams via synchronized mobile and web apps. IT Craft rebuilt the legacy system into a cross-platform solution with real-time coordination, task automation, and Microsoft integration.
- Team 44 team members
- Type SaaS / Field CRM
- Industry Field Service Automation
- Platforms Android, Web
About the project with FieldOne Systems
IT Craft partnered with FieldOne Systems to redesign their legacy desktop software into a modern, cloud-native solution. We provided full-cycle cross-platform app development, including both Android and web components.
The solution enables field technicians to access job schedules, receive optimized routes, update tasks on the go, and securely sync data with the back office — all through a dedicated Android app and connected web platform.
FieldOne aimed to move away from their outdated infrastructure and adopt a scalable platform that supports real-time coordination between field teams and dispatchers. Cross-device accessibility and Microsoft integration were key.
The main objective was to streamline field service operations, boost productivity, and modernize the user experience. This transition laid the foundation for future growth and contributed to FieldOne’s acquisition by Microsoft.
Client’s expectations
- Replace outdated Delphi-based desktop app with a modern, cloud-based architecture
- Develop a high-performance Android application for mobile technicians
- Ensure seamless sync between field devices and office systems
- Integrate with Microsoft Dynamics CRM, Outlook, and Office 365
- Build a platform that scales across different service verticals
- Guarantee data security and controlled access across all endpoints
Services we provided for FieldOne Systems
Technologies:
Xamarin
Resco Mobile CRM (Android)
C#
Microsoft Dynamics CRM
Office 365
SSRS-
MS SQL Server
Sencha
FieldOne Systems approached IT Craft to modernize their entire product offering. We delivered a fully re-architected solution using cross-platform development, creating a scalable system that united mobile functionality with enterprise-grade web capabilities.
We provided services across the full development lifecycle, including product design, architecture, mobile and web development, backend integration, and QA. Specifically, we delivered:
- A scalable cross-platform architecture for Android and Web
- Mobile app with access to schedules, routing, and task updates
- Instant task synchronization and secure data capture in the field
- Centralized web dashboard for CRM, analytics, and admin tools
- High availability and multi-device accessibility
- Optimized user experience for field technicians and office staff
Results of the collaboration with FieldOne Systems
Through a four-year collaboration, IT Craft delivered a high-impact cross-platform app that transformed FieldOne’s legacy product into a scalable cloud-first ecosystem — laying the groundwork for acquisition.
- Fully functional cloud-based web platform with Android mobile suppor
- Real-time data exchange and smart routing in the mobile app
- Deep integration with Microsoft products and third-party services
- Advanced admin tools, reporting features, and user role management
- Presented at Microsoft Convergence 2014
- Acquired by Microsoft in 2015 and integrated into the Dynamics 365 suite
The client gained a strategic technology partner in IT Craft — capable of delivering enterprise-grade cross-platform app development for complex operational environments and business-critical transitions.