Cafes Transformation: Seamless Ordering, Loyalty Program & POS

iCafe is a game-changing app connecting cafe owners and coffee lovers by enjoying seamless ordering, loyalty rewards, and a revolutionized coffee experience

  • Duration 2011 - 2013
  • Team 3 members
  • Type Restaurant management
  • Industry Food service
  • Platforms Mobile

Project idea

Create iCafe to connect cafe owners with coffee lovers: efficient ordering, loyalty program, and enhanced workflow. Transform the coffee experience, attract customers, and simplify operations for owners.

Target Audience

iCafe caters to both owners and customers. Cafe owners seek to streamline operations, attract customers, and offer a user-friendly ordering system. Coffee enthusiasts desire a convenient app.

Results

  • 4

    Team members

  • 2 Years

    Cooperation time

With IT Craft's expertise, iCafe enabled cafe owners to streamline operations, expand their customer base, and enhance workflow efficiency. Coffee lovers experienced a user-friendly app for seamless menu exploration, convenient ordering, and enticing loyalty rewards.

With IT Craft's expertise, iCafe enabled cafe owners to streamline operations, expand their customer base, and enhance workflow efficiency. Coffee lovers experienced a user-friendly app for seamless menu exploration, convenient ordering, and enticing loyalty rewards.

Core Tech

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    MySQL

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    PHP

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    Zend

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    Objective-C

Project challenges

  • Ensuring seamless support for code developed by multiple teams
    Integration of various barcode scanners and LAN scan tools
    Implementing in-app purchases and subscription models with expandable feature options
  • Real-time data synchronization across different servers and devices
    Zero downtime deployment for application/server-side updates
    Coordinating cross-country collaboration between development teams

Planning

Input

The client initially had:

  • Conceptual design of the iCafe app
  • Source code of an existing prototype
  • Need for a manageable payment system
  • Aim to simplify coffee fan's life and improve cafe owners' workflow

Analysis

Our team:

  • Identified main problems of the iBeacon application’s source code
  • Created a conceptual design to determine future development features
  • Carried out a business and industry review
  • Developed a prototype

Result

Our work resulted in:

  • Developed a highly customizable menu for cafes
  • Implemented an efficient payment system accepting various methods
  • Introduced a mobile coffee card feature
  • Enabled real-time data synchronization
  • Streamlined operations for cafe owners

Business benefits

Increased Customer Base

Attract and serve a larger customer base with a user-friendly app for seamless ordering and convenient payment options.

Enhanced Workflow Efficiency

Optimize operations with a streamlined payment system and customizable menu features, boosting efficiency and reducing manual work.

Improved Customer Loyalty

Personalized discounts and mobile coffee cards enhance customer satisfaction, eliminating paper coupons and improving the overall experience.

Multilingual Accessibility

Support for English and Chinese languages expands the reach of cafes, attracting diverse customers and increasing business opportunities.

Main project features

iCafe Menu

  • Create and customize menus with images, categories, and size options.
  • Effortlessly place orders and send special offers via iBeacons.
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iCafe Coffee Cards

  • Create and share mobile coffee cards, and scan logo QR codes.
  • Conveniently access cards through Wallet or WeChat App.
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iCafe Cloud

  • Backup menus, check order history and store coffee card info.
  • Accumulate reward points and function in offline mode.
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Mobile Payment Integration

  • Seamlessly integrate PayPal, Alipay, and WeChat Pay for fast transactions.
  • Accept mobile payments and import biller codes into iCafe
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Project Timeline

  • Project Timeline

    2012 – 2013

Technologies

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    Objective C

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    CoreData

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    Linux

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    Apache

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    PHP

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    MySQL

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    Zend Framework 2

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    PayPal

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    iBeacons

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    PureLayout

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    QRCodeGenerator

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    MagicalRecord