According to a recent CompTIA research on IT industry trends, 34% of all businesses rank finding and adding today’s needed software engineering skills as one of their top priorities.

Even if rock-star engineers are already working on a project, it is hard to quickly find and hire a new cadre of engineers at the same level of expertise and experience unless you have a seemingly limitless hiring budget.

Are there any options?
Yes, there are.
Choose team augmentation.

You get both:

  • empower the in-house team fast with seasoned experts
  • save a seven-digit budget

But IT staff augmentation lacking due diligence could completely sabotage a project, ending in an absolute disaster.

This post guides you through the pros and cons of team augmentation. It also gives you insights on how to turn your in-house team and external specialists into a single, smoothly collaborating and working machine.

1 What is Staff Augmentation?

IT staff augmentation means hiring an external workforce to complete certain tasks when a business lacks that specific in-house expertise.

Companies can opt for IT staff augmentation by subcontracting one or two specialists for either full- or part-time work.

Or they can hire a dedicated team when a large project requires several roles. Both in-house and internal teams work relatively independently on delegated areas (e.g., one team works on a Web app and another on a native iPhone app).

Under the staff augmentation model, external team members do not become employees. The IT staff service provider is responsible for overhead costs, including recruitment, taxes and insurance, equipment, etc.

Hired specialists maintain direct communication with the client. A point of contact on the IT staff provider’s side handles all matters relating to the external workforce.

Overall, an extended team remains an external, temporary workforce:

  • A line item in the budget.
  • Hired temporarily.
  • Working from any place in the world.

2 How Does Staff Augmentation Work?

Team augmentation means a hybrid model when both in-house team and external developers work on the same project.

staff augmentation model

Augmented specialists are tightly integrated into the business workflow. They report to the company’s project managers and stay in direct contact with them. This way, the client company maintains a higher level of direct control over the project.

staff augmentation

Freelancer vs. provider

When hiring a freelancer, businesses gets independent professionals at a cost-effective rate. Yet, they need to factor in managerial time communicating with freelancers. Scaling might be time consuming when several specialists are required and each specialist lives in different parts of the world.

When turning to a dependable provider of IT staff augmentation services, businesses access available experts or get help recruiting the right remote specialist. The vendor also helps with HR management, accounting, reports, communication and handles replacement if the specialist quits.

Short-term vs. long-term assistance

Some businesses need only short-time help, such as project audit and consulting, infrastructure reconfiguring, or preparing an online shop for a sales season.

However, when specific work emerges regularly, e.g., software monitoring or iOS app modernization, a business might consider long-term cooperation. It is easier to retain the accrued expertise.

Single narrow-focused specialist vs. extended team

The best decision here depends on the scope of work. A single developer enriches the in-house team with narrow expertise (e.g., native iOS development) while increasing project costs slightly. Fits small projects best.

Costs for an augmented team are higher, but the number of accomplished tasks is much higher. A business should apply for a team when a deadline is short with too many features for one specialist to handle successfully. Also, vendors can scale a team when required.

Full-time vs. part-time

An augmented team or single developer(s) can work full-time on one project with enough activities.

Part-time engagement is the best option for projects when there is not enough workload for a full-time specialist.

Specialists can also be engaged part-time with other projects when the scope decreases dramatically after a certain milestone, e.g., DevOps. (We have designed a cost-effective StartOps package specifically for this scenario.)

The client pays only for completed tasks.

3 When to Use Staff Augmentation Services?

Specific business considerations regarding staff augmentation or its alternatives depend on several factors, such as:

  • project scope and length
  • deadlines and urgency
  • quality of available source code
  • available experts for immediate hire
  • required niche expertise
  • budget considerations

An augmented team is often seen as a quick, operational solution. Yet, it also positively affects a company’s strategy.

The following criteria enhance staff augmentation appeal: 

Operational. Staff augmentation helps managers close specific gaps quickly and efficiently, reaching the company’s short-term goals.

  • Engage seasoned talents as needed, thus, coping with the irregular workload.
  • Decrease hiring and onboarding time, which allows fast project scaling with little fiscal output.
  • Gain a competitive edge with increased flexibility.

Strategic. Improve long-term project stability by balancing costs, team composition, and acquired expertise.

  • Access top expertise and avoid any risk of slipping into vendor dependency.
  • Retain absolute control over your company’s processes by retaining in-house experts.
  • Cope with surging development costs by hiring developers from less expensive regions.
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  • Need an immediate replacement. On your own, the time it takes to fill a development position averages 34 to 45 days. This timeline might be too long when project completion is your top priority, e.g., for an MVP launch.
  • Anticipate a temporary spike in workload. Your in-house team might need help with updates and scale during the peak user activity, e.g., Black Friday for online shops or sales of flight tickets before a holiday season.  
  • See a continuous productivity drop. The growing workload holds the in-house team back. Due to increased routine tasks, the team cannot focus on strategic issues such as tech debt, test automation, or scalability.
  • Cannot find specific skills in the market. The team might require consulting from specialists who have rare skills, e.g., in infrastructure setup or building a CI / CD pipeline.
  • Cannot hire effectively due to budget constraints. Programmers could resign at any time. Replacement costs up to 6 – 9 monthly salaries, or between $74,600 and $111,950, when considering the total yearly salary of $149,295 for a senior software engineer. Team augmentation reduces these overhead costs.

4 How to Manage an Augmented Team?

You hire remote workers who are not sitting in the same room with you. Not even in the same city or country. Their ability matters most, but changes in your workflow might be necessary.

Unexpected barriers might occur:

  • low time overlap
  • differences in working approaches
  • lack of project understanding & processes, etc.

Hence, you must be prepared to coordinate a remote team, encouraging each member to work autonomously and proactively.

Creating a transparent working environment and a common view of the project is crucial.

Keep the following points in mind:

  • Aligning goals and vision

All team members—in-house and external—must be aware of the business goals. You need to eliminate risks that developers start working on details that do not provide value to the project.

  • Harmonizing workflow

Team augmentation requires adjustments in working processes to make everyone efficient. Make sure engineers understand each other’s roles, responsibilities, and routines. They have a common view of the tech stack and instruments.

  • Building collaborative culture

It is impossible to hand over a list of tasks for programmers then wait until it is done. Ensure they have a contact point to address any questions or ask for advice. The key to success is to have them remain in touch with colleagues to solve emerging issues fast.

  • Engaging open communication

Ensure everyone can speak about emerging problems. Provide constructive feedback on what could be done better. Listen to suggestions on possible workflow improvements.

  • Encouraging ownership

Treat all staff as your team. Augmented team members work efficiently and proactively, knowing they are respected and heard. Encourage them to share their vision and to offer solutions.

staff augmentation process

5 Security Measures When Hiring External Team Members

It is essential to keep security at an elevated level when remote team members are integrated into the workflow.

team augmentation
  • Create/update the security policy

Staff augmentation is a great opportunity to reconsider and improve the company’s security policy. Check workflow against new challenges. Invest in extra security measures. Schedule security audits every six months.

  • Provide security training

When you have a policy update, it is essential that everyone knows it and understands what to do. Increase staff awareness of security routines, possible risks, and everyone’s actions in an emergency.

  • Use corporate accounts

Create corporate emails and profiles for the new team members, which they will use when working with your resources and within your internal system. Add them to corporate spaces and management systems to facilitate onboarding.

  • Assign access only to the required information

Determine the access level and set permissions for those specific resources team members require to fulfill their duties. Also, ensure their access to tech documentation they need for reference. Do not set up unnecessary barriers that slows progress.

  • Configure access management system

An access management system enables secure handling of various secrets (tokens, passwords, certificates, etc.). It lets you respond to role changes, monitor inventory, and minimize the consequences of possible breach/identity theft.

  • Sign an NDA and IP agreement

Ensure you cover sensitive contract clauses with an NDA or an IP agreement to keep all your trade secrets safe. For instance, IT Craft managers sign an NDA before the first contact occurs to ensure our clients can discuss their problems freely.

6 Pros and Cons of Staff Augmentation Model

Let’s discuss the benefits and limits of staff augmentation models for businesses.

Pros of Staff Augmentation

staff augmentation benefits
  • Pro 1. Two-four times lower rates

The direct cost of labor is lower when hiring an augmented team. For instance, Central and Eastern European hourly rates are $30 – $65, compared to $65 – $170 in Western Europe and $100 – $250 in USA/Canada for the same expertise level. Risks of budget overspend decrease.

  • Pro 2. Up to 35% reduction in onboarding time

It takes 36 – 42 days to fill one in-house position. A new specialist can be added within 14+ days when opting for staff augmentation, substantially increasing the company’s flexibility. The team can be scaled faster, requiring less working time on the in-house team’s side.

  • Pro 3. Flexibility in workload balancing

Businesses distribute workload more efficiently while eliminating capacity constraints. Productivity of the in-house team increases. When the project scope drops precipitously, the in-house team remains intact. The external augmentation team switches to the next project. Businesses keep up with budget limits.

  • Pro 4. Reaching project deadline

Staff augmentation can make a difference under a tight deadline. Specialists might not be available for a quick hire in the local market for a reasonable cost or not possess the required expertise. Businesses bridge the skill gap with experienced engineers from other geographic locations fast, meeting short-term goals.

Cons of Staff Augmentation

Cons might emerge on both sides. A provider may not have enough expertise or share the client’s mindset.

The client’s processes might be a good fit to incorporate outside experts.

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  • Con 1. Working standards

Finding a reliable provider who shares a sound work ethic is crucial. New members must become a part of the team without any need for micromanagement on your side. Remember, the lowest hourly rates mean more needed supervision. It leads to waste of resources on your side, resulting in higher indirect costs.

  • Con 2. Lack of business knowledge

New team members need more onboarding time when a business has unique processes or operates in a narrow, context-dependent niche. To ensure successful augmentation, look for a vendor with similar completed projects.

  • Con 3. Challenging workflow

Both augmented staff and the company hiring them must adjust. The client company’s processes must be accommodating to remote team members, e.g., consider time zone mismatches, and apply scrum practices and communication guidelines, ensuring everyone’s fast response.

  • Con 4. Project knowledge transfer

Documenting is an essential part of all processes. Members of the augmented team must keep track record of their work and contribute to information sharing, ensuring everyone understands what they have done on the project and why.

7 How to Succeed with Team Augmentation

The following points will help you substantially boost productivity with the help of IT staff augmentation:

team augmentation

Identify your needs

Answer the following questions before you start any search:

  • What skill gaps do I want to cover with team augmentation?
  • What are my end goals? What do I expect from the external professional(s)?
  • What is the planned scope of work? Will the scope increase?
  • How much time can I spend managing external developers?

The answers will help you formulate expectations from team augmentation.

Take your time to look for and evaluate candidate(s)

Even if there is an urgent need for professionals on a project, it makes sense to choose carefully. Check the vendor’s portfolio for similar cases. Study reviews and online feedback.

With each service provider, discuss their experience and a possible solution path for your problem on a call. Make sure the provider is interested in your project. Read more about how to find programmers.

Start with a pilot task

Action proves performance. Start small to see whether augmented staff understands the project problems and chooses the right path to their solutions.

A small pilot task also indicates whether new team members keep pace with your timeline or become a roadblock on the project, creating extra hassle and costs.

Pay attention to cultural fit

Miscommunication caused by cultural differences becomes the primary source of hidden costs.

When new team members have low cultural awareness, tasks are completed slower, and project managers spend their time on micromanagement. Always choose a team with a work ethic similar to yours.

Scale wisely

Give the extended team a heads-up on possible changes in workload before cooperation starts, so they can be well prepared.

When you rapidly increase the scope of work, your team might struggle to scale and/or adapt to the new scope. It can also cause problems for the vendor in finding a suitable developer for the project. Reliable vendors do not just put a body in a seat and charge more.

Integrate vendor into your workflow

Again, do not leave new engineers working on their own: integrate them into your business’s workflow. Ensure in-house engineers are aware of the reasons for IT staff augmentation.

It helps eliminate tensions and boost productivity for both teams, enabling them to meet even near-impossible deadlines.

8 How Staff Augmentation Works at IT Craft

IT Craft accurately studies each client’s particular request. It then offers the best terms based on unique needs and limitations.

resource and staff augmentation

Our five-step path to successful IT staff augmentation services:

01 Initial Request

We sign an NDA with you then study your request and make a list of suitable candidates.

02 Selection

You receive candidates’ CVs within 3+ days, which you evaluate. We schedule interviews with those you like and consider suitable.

03 Interviews

You meet approved candidates on a video call and observe their skills/needed expertise and the offered solution path to your problem.

04 Approval 

Once you approve specific candidates, we negotiate on further cooperation terms, ensuring complete mutual understanding.

05 Onboarding

When the agreement is finalized and signed, the assigned engineers start working as a part of your team.

Depending on the request’s complexity, the entire process takes 2+ weeks.
There is more. IT Craft offers a 1-month probation period for staff augmentation services. As a client, you need this time to evaluate the level of our services.

Find out more about IT Craft’s expertise:

Jan Goetgeluk, Founder and CEO, Omni

it craft awards

! Summary

As a win-win strategy, team augmentation benefits both outsourcing and in-house development.

Businesses can:

  • Stay on track with their business growth plans.
  • Retain control over their software systems.
  • Keep their budget under control.

Team augmentation is the perfect option for companies that want to scale flexibly and wisely.

As with any cooperation, concerns and risks remain. Businesses can eliminate them by determining their aims and expectations with a service provider.

Whatever option you choose, choose expertise and a high-quality working culture.


What are the types of IT staff augmentation?

Skill-based types of staff augmentation services include the following:

  • Commodity (basic)
  • Skill-based (advanced)
  • Highly skilled (high)

Software development projects fall into the last category.

Depending on cooperation options, staff augmentation includes:

  • Freelancer vs. company
  • Short-term vs. long-term term assistance
  • Single narrow-focused specialist vs. an extended team
  • Full-time vs. part-time
What is the difference between staff augmentation and IT outsourcing?

For typical project outsourcing, a business contracts a software development provider to deliver a solution but retains scant direct control over development processes. 

An augmented team is tightly integrated into a business’s workflow. This means the company retains a higher level of direct control over its processes.

How does the staff augmentation process work?

There are five essential steps:

  1. Request
  2. Candidate selection
  3. Interview
  4. Approval
  5. Onboarding
Why do companies use staff augmentation?

Staff augmentation enables a company to:

  • add expertise without sacrificing quality or timeline
  • add a specialist with needed rare skills on a short-term basis
  • balance fluctuating workload
  • provide an urgent replacement while looking for a permanent team member
  • keep up with the planned budget