Company: FieldOne Sky
Category: SaaS / field service / CRM
Release year: 2012 first release
FieldOne System provides innovative SaaS (Software-as-a-Service) solutions for service companies of all sizes. It records, tracks, and manages technician activities, and all administrative tasks associated with those activities.
- activity feeds and micro blogging continually updated
- native interoperability with Microsoft Outlook, Office, Office 365, and SharePoint
- integration with all websites created exclusively for every new system customized with data collected from CRM
The owners of FieldOne Systems™ realized that only selling software was a losing proposition. To stay competitive and increase company value, they decided to change their strategy and develop valuable, recurring revenue services for field service automation.
Based on this decision, the company started to look for a partner able to develop the requisite software. One of IT Craft’s clients recommended our company to the management of FieldOne Systems LLC as a reliable software development provider.
The collaboration started with several calls between the IT Craft ASP.NET Department Manager and decision makers at FieldOne Systems LLC. IT Craft prepared a technical test task, as per FieldOne Systems to verify the quality of its service. IT Craft successfully passed the given task and proved its ability to handle the entire project implementation.
IT Craft development team’s main task was to transform desktop software—created using Delphi—to a cloud-based Web solution. When IT Craft took over, we initially supported Delphi. But as soon as it proved an ineffective strategy for an SaaS system, we switched to C#.
During 4 years of cooperation with FieldOne Systems™, the IT Craft team managed to develop FieldOne Sky software that was later acknowledged as an innovative, secure, and scalable service management system providing field service companies with powerful tools to streamline their business processes.
IT Craft dedicated 44 specialists to this project in order to create the Web-based software and mobile apps.
The software developed by IT Craft was acknowledged as having met Microsoft’s highest standards. FieldOne Systems has subsequently become a leader in the field service industry, changed the game in customer service and expanded beyond the US border to Europe.
Engineering Challenges and Wins
- A framework was developed to implement functionality of Resource Scheduler.
- Client-Server business logic was developed so both Dynamics CRM and MS Outlook could support it.
- A framework for CRM Plugins was developed to facilitate and standardize the codebase. This enabled logging of both system entities and background processes events.
Team and time
FieldOne Core (the system FieldOne Sky):
QA 17,170 hrs
Management and analysis5,030 hrs.
QA 2,888 hrs
Management and analysis774 hrs.
FieldOne Terra (support of the old Delphi-based app):
QA 933 hrs
Management and analysis413 hrs.
This is our portfolio. Here you find examples of accomplished projects. And it is just a small part of our works!