Cargo carrying companies can never overestimate the importance of telecommunication infrastructure. Effectiveness and safety of logistics & supply chain management depend a lot on the precise work coordination of all those involved.
It is extremely problematic when you can neither track incoming calls nor initiate outgoing calls. That is why it makes sense to pay special attention to VoIP and how to implement it.
Certainly, operators can manually add call information. However, based on experience working with several transportation companies, we can categorically say it just doesn’t work. Operators are usually not happy with the extra work they have to do filling out numerous tables after completion of each call. Then there is the human error factor: they might just forget to put information about an important call in the system. The manual approach seldom works in real life.
Yet, tracking of calls in the system is essential. Functionality can be implemented in 2 ways:
A call can be initiated in the browser. In this case, you must remember that the entire call is processed by the system; this is why the sound quality, processing time, etc., depend on the code quality of the system and on the browser.
IP can be integrated into a third-party service, for example, to Asterisk or something similar. In this case, a virtual telephony is implemented based on a third-party service. Phone numbers are connected to other telephone services; incoming/outgoing calls are no longer browser dependent. We successfully implemented this solution for custom logistic software of our clients.
How does the solution work?
SIP provider receives a call from a client and redirects it to the virtual PBX (Private Branch Exchange) which sends the call information to the system under development. The system records phone number, time, call duration, etc.; the user only needs to add relevant notes to the record such as topic of the conversation, summary and comments.
Certainly, as an option, calls can be recorded manually. But, as mentioned above, manual input is unreliable—prone to human error. That is why customers contact us. Basic routine transport and logistics operations must be automated; otherwise, success eludes the business.
Apart from all the above-mentioned points, we must also include the following benefits for transportation companies to use custom VoIP:
- No more busy lines: customers reach you quickly and easily.
- No lost or forgotten orders with automated order processing: system monitors every order.
- No extra work for call operators.
- Quality of the service increases while expenses for call are getting less.
- Quick settlement of disputable situations due to the phone call recording feature.
- Many available functionality options: conference calls, voice mailing, call hold, call redirection, etc.
Unlike outdated analog lines, IP calls provide high-quality signals increasing comfort and decreasing probability of lost connection caused by low audibility.
Advantages of digital calls are manifold. Without doubt, of the two telecommunication components—data transfer and voice communication—the latter ranks higher in importance for a transportation company.
How Custom Programming Company ITCraft can help you.
Like every resource, VoIP needs constant improvement and development to keep pace with growing demands. If you want a constant productive dialogue with your passengers, customers and partners and need to develop a call system for your company to accomplish this, IT Craft is ready to help.
Our expertise and experience in both developing an IP system from the ground or upgrading an existing solution means you can choose the best option for your company.