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Software Development for Small Business

Unlock more opportunities through custom software development for small business attuned to your needs.

Custom software for small business grants you:

  • cost reduction through automation of business processes
  • productivity growth of employees
  • enhanced security of your software
  • flexible options to serve your clientele faster
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Custom software for small business—your business

No more roadblocks or bottlenecks. With a custom software solution, you save on:

  • Icon of optimizing your business processes

    optimizing your business processes

  • Icon of automating routine tasks

    automating routine tasks

  • Icon of licensing and hardware maintenance

    licensing and hardware maintenance

Minimize time gaps while increasing accuracy of available data.

Your entire company starts working more efficiently.


Below are two great examples of how software development for small business works.

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National Park Express

National Park Express provides travelers with a variety of offers they need to start their dream journey to Southwestern United States. Travelers benefit from a set of prepared templates plus they can create their own itinerary from scratch.

Travel industry professionals can use portal to promote their services or use it as a white-label solution. The development team delivered the source code for the complex, customizable software logic. It integrated multiple third-party services to make all required information available at hand and optimized consumption of resources.

View Case Study
web project

eLaundry is a special custom-built CRM system that helps laundry businesses and their customers in many ways. For users, it lets them order laundry services in a stress-free digital manner. For laundries, it ensures online data management and automation of routine operations—scheduling, cost calculations, moving orders through delivery queue, etc. It also ensures orders are processed the best way possible.

Cooperation with IT Craft started with bug fixing. After the IT Craft development team proved their worth, the workload extended to help finish the system.

View Case Study
web project

Based in NYC, Adorama, one of the biggest retailers of photography equipment and customer electronics worldwide, needed to respond quickly to the challenges of keeping customers who shop online.

Its store offers a vast choice of devices and gear. Hence, they needed an ecommerce solution reflecting their vast catalog, constantly changing discounts, special offers and more.

View Case Study

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What do you get?

Software development for small business usually requires a team of 4 – 6 professionals working within 6 – 8 months. Then, it needs only support. i.e., standard maintenance. It is expensive to hire developers, build an in-house team, and reformat it after such a short period time. IT Craft helps build and launch software needed for small businesses. Software that shifts time-consuming operations from human to machine. Software small businesses use daily. You get ready-to-use software delivered to you.

Choose either:

  • A dedicated team

    IT Craft team is responsible for the whole IT area of the client’s business.

  • Team augmentation

    IT Craft team adds missing expertise and helps your in-house team deliver new software for reasonable costs.

This is a ‘win-win’ position. Product owners save time and money, and get custom software for small businesses on time, on budget.

What does software development for small business include?

Software development for small business includes five stages:

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  • 1 Discovery
    Cooperation always begins with business analysis. The development team needs to understand how the business operates, what processes it includes, and what inputs and outputs exist for each process.
  • 2 Strategy and Planning
    The team, together with the product owner, determines existing bottlenecks and suggests workflow optimization. An IT solution simplifies operations and increases effectiveness. At this stage, stakeholders determine scope of work, timeline, and budget range.
  • 3 Development
    The development team divides the to-do list into short, quickly manageable pieces and starts development iteration wise. Here, the team transfers best practices to the new technologies, replaces ineffective practices with new ones suited to real needs, and integrates with third-party solutions, if required. The team always keeps in mind the business must always remain up and running.
  • 4 Delivery and Approval
    Before new software completely replaces the old solution, it is crucial to check if all features work as required. Stakeholders ensure the new software improves business processes. They also ensure employees are comfortable when working with new software. Employees optimize the time they spend working with the new system.
  • 5 Support and Maintenance
    The outsourcing team stays with stakeholders for the guarantee period to ensure software needed for small business keeps working as required. After the guarantee period ends, the outsourcing team hands it over to the in-house team for ongoing maintenance. Or, if you prefer, you can assign system administration team. This team will be responsible for 99.9 % uptime 24/7/365.

Benefits from choosing IT Craft

When choosing IT Craft’s software development services, you reap the benefits of working with an experienced, reputable, and reliable provider. You get:

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You stay in touch with a dedicated project manager and business development manager who respond to your queries and feedback in a timely manner. You always know where your project is along the development path. You know what is done and what is next. Your project is documented. You retain control over your software.

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Proactive development

In the end, process improvement matters. The development team helps you design custom software to streamline businesses processes. For it, the team not only writes down requirements but helps you deliver features your users really need and want.

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Realistic approach

Upon project discovery, you get a detailed, down-to-earth plan about what is possible for your project and how much it will cost you. IT Craft strictly adheres to its promises and either does what was agreed upon or tells you honestly that this is not possible.

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Investing in constant education

IT Craft invests in professional growth of managers and developers. IT Craft provides a comfortable environment, learning hours, and access to knowledge. A special R&D department examines emerging technologies on their applicability for commercial projects. You can be sure your project rests on a relevant technological stack.

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Swiss army knife approach

At IT Craft, you find all services needed to launch successfully. There are experts with different specializations in the company. If a project lacks any expertise, we can find it by quickly adding the needed expert from within the company.

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Long-run player

IT Craft developers invest in each projects’ future which they are developing. They are doing their best to extend the software life cycle. For it, they build relevant architecture and use cutting-edge technologies. Cooperation with some of the company's key clients lasts for over 10 years.

What can IT Craft do for your business?

There are three main directions of software development for small business:

Business Process Automation

Software performs selected activities previously done manually by employees.

Business automation helps obtain, process, and save data on-the-fly. Managers can make well-informed decisions and report on their actions and results.

Business processes automation reduces expenses, minimizes time gaps, and increases accuracy of available data. Once a company automates certain functions, other activities become more efficient, too.

Digital transformation

Employees get software that lets them perform more efficiently and effectively.

At the initial stage, the product owner and business analyst focus on designing or reshaping processes across the system. Then the development team starts business automation software development to establish an optimized workflow.

The team integrates software into a coherent system.

Updates and modernization

Software can often go beyond its best-before date. It happens. An in-house team tends to be small. The team spends most of its time on maintenance of business automation software rather than on modernizing it.

This can be amended through team augmentation. IT Craft’s team can add its expertise in business automation solutions to a project. It can help the in-house team add features that users have requested for a long time, migrate to a new technology, enhance security, and more.

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  • 1 What software would a small business use?

    This depends on business size and type.

    Typically, a business needs software for:

    • communication
    • operations management
    • billing and payments
    • accounting
    • CRM system
    • marketing automation
    • HR software

    plus a website and social network accounts.

  • 2 How much does software cost for a small business?

    This depends on choosing off-the-shelf software vs. custom software development.

    Off-the-shelf solutions are typically sold per month and/or per user ranging between $9 and $250. Also, free plans apply for microbusinesses.

    For custom software, development and maintenance costs between $25 – $250 per hour, depending on the chosen outsourcing destination. Eastern European developers provide exceptional expertise at a reasonable price $50/h.

    Need a more specific answer for your case? Send us your requirements and get a free estimate.

  • 3 How is software development used in business?

    A precise answer depends on needs of a particular business. Still, common reason is optimization. Fewer workers are required when a business grows. Those optimization areas include:

    • automating business processes
    • optimizing management
    • generating reports and analytics
    • saving time
    • enhancing resource management
    • enhancing security
  • 4 What software is essential for any company doing business?

    Here are the main reasons for small businesses to adopt software:

    • Improve customer service
    • Increase searchability
    • Become accessible to multiple users
    • Generate reports
    • Generate more leads
    • Reduce the need for multiple software solutions
    • Make a unified view of the customer